“Preferred Depot is the Company of choice for strategic outsourcing if you want a solid entry into the US market. The PD team has exceptional experience and pays excellent attention to essential details in partnering with emerging companies to provide a wide range of customer support needs explicitly designed for your company. Sofwave is a perfect case study and real-life success story of the high-level collaboration that PD can provide to an emerging high-growth company. PD has provided superior and innovative solutions for us, from the import and sale of our very first device to our ever-evolving needs with our rapidly growing customer base.”

“We chose PD as a ISO 9001 Certified Service Partner to solve a specific business challenge in the US market – how to best provide high quality service repairs and fast turnaround for several of our products. PD offered a solution that met our needs and with a significantly better ROI than if we hired our own technician. The engineers at PD have been trained and certified in our factory in Germany. Their team is easy to deal with, have an incredible response time, maintain a proper stock of spare parts, provide detailed repair reports and exceed the level of quality service that Zimmer’s customers expect.”

“Our decision to partner with Preferred Depot was hands-down the best decision we could have made for the company, allowing us to execute our vision in record time. Their expert team works seamlessly with our sales and clinical, offering input and value at every turn. PD is the ultimate launchpad for any entrepreneur seeking a lean, efficient operation.”

“We work closely with the PD team on two levels. First, they are our distribution center in the US, running point on all importation, orders, and shipping. Second, they are also our customer support center. We’re based in Israel, so we require a US presence that can offer immediate response to customer complaints and inquiries during business hours. PD’s agents are our first responders to our customers, and help us deliver fast and immediate feedback, while speeding up the process for us to address the inquiry. They respond swiftly, accurately, and always in a professional manner.”

“I can say without a doubt that Preferred Depot is the ideal partner for every business looking to manage their daily tasks, inventory, services, maintenance, logistics and customer service affairs. The Preferred Depot staff is second to none, and is led by Isaac Elkah, who I have had the pleasure of knowing for over two decades. For Isaac, providing businesses and their customers with the best support is his genuine passion, a calling, and his personal mission. I would be happy to recommend anyone to team up with Preferred Depot.”

“So far, our collaboration with Preferred Depot has exceeded our expectations! We can attest that the entire PD team is professional, devoted, and always coming up with new ideas to help improve and streamline our business’ processes. We’ve been so pleased with our experience with Preferred Depot, we’re thinking of expanding our partnership to include different areas of our organization. Thank you team PD!”

“As a new company needing to get established, partnering with Preferred Depot was highly advantageous for us. With PD’s infrastructure in place for logistics, warehousing, technical and customer support, we were able to concentrate on getting our company well established and our product ready for market. Isaac and Rachel, and every member of the PD team, treat each of their customer’s business like it’s their own business so they provide the greatest concern and support imaginable. PD is like an extension of our own company. Great people and great service.”

“We first met Preferred Depot based on a word of mouth referral from a trusted business colleague.  Isaac and Rachel are top quality professionals with high integrity who “own” the performance of their team, top to bottom.  Their follow through, creativity and willingness to be flexible with early stage companies (as we are) has been outstanding and we feel our relationship with PD has been a significant contribution to our success. They are true partners, not just service providers.”

“During our planning and evaluation period for entry to the US market, we have been working closely together with the Preferred Depot team. Isaac, who carries his excellent reputation in our industry, was very helpful and responsive. Although, we haven’t yet executed all of our plans, we received unconditional support both technical and logistical, and we know we have a service provider and a logistic partner we can fully rely on!”

“Working with PD is continuously a great experience for our team. PD offers a rare combination of professionalism and home feel in everything they do. It was particularly important for us to work with a closely managed provider where every issue is immediately addressed, and not lost within a large corporate company. We want to thank Yesenia Torres, our customer service account manager, for her dedication, thoughtfulness, and ability to apply our company’s culture, and Seth Anderson, who runs our logistics and fulfillment channel, for his attitude, professionalism and error-free work.”