Preferred Depot is looking for a detail-oriented and motivated technical support professional with strong technical abilities to join its growing team. The ideal candidate would have a great attitude with a dynamic skill set that is willing to help with all aspects of product demonstration and installation, call center responsibilities and infrastructure, including management of call center personnel.

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Responsibilities

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• Oversee technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery

• Coordinate machine transportation, installations, and repairs for various client

• Identify and learn appropriate software and hardware used and supported by the organization

• Manage all on-site installation, repair, maintenance and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

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Desired skills & Experience

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• Technical troubleshooting ability

• Familiarity with measurement tools (DVM, oscilloscope, power meter, etc.)

• Exhibits initiative and advanced customer service skills

• Diligence and commitment to following through and resolving problems

• A proven team player who proactively assists other team members

• Overall high level knowledge of web based technologies

• Desktop and network support experience preferred

• AA degree or higher required

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YES I AM  INTERESTED IN WORKING AT PREFERRED DEPOT

Send an email with the following information to info@preferreddepot.com 

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• Resume 

• Motivation

• References

• Expected Salary

• Anything else you would like to share

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